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Shipping Information

Terms of shipment

STANDARD DELIVERY AND PROCESSING

We use UPS and USPS for most shipping. Shipping charges are calculated automatically in the shopping cart depending on the total cost of your purchase. We are not responsible for items lost, stolen, and/or damaged in transit. 

Some orders may require a signature for delivery. If you would like more details or to inquire if your order may require a signature, please email service@housechilling.com.

In stock items typically ship within 3-5 business days*.

*On occasion we may hold item(s) on your order to ship complete for your convenience. If you have questions about your order please email us at service@housechilling.com.

Shipping costs are based on the items ordered and the ship to address.  For a shipping estimate, please use the Shipping Rates Calculator in the shopping cart. 

 

PROMO CODES

Please note the discount will be reflected in your shopping cart. Promotions can not be combined, only one promotion is allowed at a time. Promotions can not be applied to previous orders and can not be combined with free shipping promos.

All coupon codes and promotional sales can typically be found on our homepage. 

REFUSED DELIVERY

Any refused delivery may be subject to additional fees or a restocking fee. We recommend contacting us prior to refusing the delivery to avoid additional charges.

Please note that when choosing expedited or rush shipping we still require the 3-5 business day processing time. 

 

INTERNATIONAL SHIPMENTS

We are happy to ship packages internationally. Import duties, taxes, and charges are NOT included in the shipping charge for UPS selected.

Please note that brokerage fees, import taxes, and / or duties may be assessed by the shipping carrier. These charges are the buyer's responsibility.To ensure that your shipment arrives safely, a signature will be required for delivery.