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RETURN &EXCHANGE

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep the information as otherwise required by law.

 

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes to our Policy as required by law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By visiting this page on our website: http://www.housechilling.com/

By email: service@housechilling.com

Please read carefully before making your purchase. If you have any questions please contact our Customer Service team: service@housechilling.com, available from 09:00 - 18:00 Monday to Saturday; closed Sundays and public holidays.

 

The following terms apply:

CUSTOM ORDERS

(NO REFUNDS, NO RETURNS, NO EXCHANGES)

1) NO REFUNDS for all custom orders.

2) NO REFUNDS: projects cannot be canceled once the production starts.

All custom orders are made as requested by the client (you), we are NOT REQUIRED TO PROVIDE A REFUND if you change your mind about a particular purchase for any reason.

Each piece of jewelry can take several days or several weeks to made from start to finish, which depends on your demands of the customization. We cannot accept any returns, exchanges or refunds of custom orders or items that show signs of wear.

 

FULL COVERAGE RETURN/EXCHANGE POLICY

RETURN CONDITIONS

1)Housechilling will reimburse or pay for return shipping only in the event that we have erred. For example, rainbowbo sends you an incorrect pendant or with inferior qualities.

2) If the boxes associated with certain products are not returned, the value of the box will be subtracted from the return.         

3) Shipping charges will not be refunded if products are defective or there is a shipping error.

4) The product must be returned in new condition with the original packaging. Products that are altered or damaged(scratches, wreckage, etc.) are not eligible for the terms and may be discarded.

5) Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

6) Exchanges and Refunds will be accepted within 14 days of your original receipt of the order only if the item is in unworn condition with the tags attached.

7) We do not accept returns for sale items. All sale items are final.

8) Customers will only be charged once at most for shipping costs (it includes returns); No-restocking fee is to be charged to the consumers for the return of the product.

 

RELATED ISSUES

 

HOW TO RETURN?

Please carefully package the item you are returning in the original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip.

You are responsible for the return shipping label. Once your package is prepared, please info us via e-mail: service@housechilling.com, we will immediately issue a return address.

 

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Returns will be processed within 2 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please allow two to three weeks from the return shipped date for us to receive and process. Once submitted, refunds will be transferred to your account in two to ten business days, which depends on your bank handling time.