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Privacy Policy

OUR COMMITMENT TO PRIVACY

We values our customers and respects your privacy. This privacy policy (“Policy”) describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our Policy also describes the choices you can make about how we collect and use your information. By providing your personal information to Caden Lane, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.

If our information practices change, we will post an updated version of the Policy on the our Website (“Website”). You can tell if the Policy has changed by checking the “Last Updated” date that appears below and that will be the date on which the new Policy becomes effective. You may exercise your choices about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact us as described in the section below entitled, "How do I contact you?"

This Policy Was Last Updated December 2, 2015.

PERSONAL INFORMATION

WHAT KIND OF PERSONAL INFORMATION DO We COLLECT?

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our Website, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We also maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

HOW DO We USE MY PERSONAL INFORMATION?

We may use your personal information in the following ways:

  • To process and fulfill your order, including sending you emails to confirm your order status and shipment;
  • To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
  • To administer and fulfill our contests and other promotions;
  • To help us learn more about your shopping preferences;
  • To help us address problems with and improve our site design, products and services;
  • To enhance your shopping experience through our Website;
  • To analyze trends and statistics;
  • To protect the security or integrity of our Website and our business; and/or
  • To contact you if necessary.

DO We SHARE MY PERSONAL INFORMATION?

We may share your personal information in the following ways:

  • We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
  • We may share your information when we team up with another company to jointly offer or provide products, services, contests, or promotions to our customers.
  • We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of us and others.

In the event of a sale or merger of us or any of our businesses, assets or brands, our customers' personal information and other information we have collected as described in this Policy may be among the transferred business assets.

HOW DO I MAKE CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATIONS?

We wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting us as described in the section below entitled, "How do I contact you?"

Please be sure to include your full name and the email address you used when you registered with or made a purchase from the our brand. If you ask us to remove your name and address from all or certain promotional lists, we will maintain your name on a “do not contact” list so that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from us. If you change your mind, you can start receiving promotional communications from us again by contacting our Customer Service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

HOW DO We PROTECT KIDS' PRIVACY?

We concerned about the privacy and safety of children when they use the Internet. We will never knowingly request or collect personal information online from anyone under the age of 13 without prior verifiable parental consent. Our Website is a general audience site and is not targeted to or intended for use by children. If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to service@housechilling.com or phoning us at 210.687.1919.

WHAT ABOUT LINKS TO OTHER WEBSITES?

For your convenience and information, our Website and emails may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through their website.

HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?

We take precautions, including the use of encryption technologies and authentication tools, to protect the security of your personal information and to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing a secure server before you submit personal financial information. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online, please feel free to place your order by calling our Customer Service representatives at 210.687.1919. Some browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to connect to our server so you will not have to worry about mistakenly placing an order through an unsecured connection.

HOW DO I CONTACT YOU?

For questions about our Privacy Policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by email or postal mail:

service@housechilling.com