FREQUENTLY ASKED QUESTIONS
Before you purchase, please make sure to read each item description carefully regarding back-order dates. You will be updated via email with any changes in your order.
Some of our items are special (made-to-order) items. Please note that we do not accept returns on items labeled as ‘Special Order Items’.
We ship our products out as quickly as possible. Orders will ship out Monday-Friday. We allow 3-5 business days for order processing. In-stock items will be shipped out within 3-5 business days. Please check for any back-order dates or special order items with longer production times on the listing.
We are not responsible for lost or stolen packages. Please check with your local shipping company，if you believe your package has been lost or stolen. Please note that refunds are not issued on lost packages.
If you have items on your order that are considered ‘Special Order Items’, they may ship separately than your in-stock items as they take longer to produce. You will receive an emailed shipping notification along with tracking when as the items ship.
Can I modify or cancel my order?
If you need to cancel your order, please message us. However, due to the volume of orders we have to process daily, we cannot guarantee that we will be able to cancel your order before it leaves our warehouse. Please make sure you check your spelling carefully and select the correct item when placing these orders.
After an order has left our warehouse, we are unable to accept exchanges. If you need a different product (excluding a damaged item), please reach out to our customer service team to initiate a return for a refund.
An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at firstname.lastname@example.org
If you receive an item that is damaged, please message us with a clear photo of the damaged area. Please DO NOT throw the item away if it is damaged prior to taking a photo or sending it to us for inspection. We cannot replace a damaged item if we do not see the damage.